Customer Care & Dealer Training Staff

Short Description

Job Overview:

We are seeking a highly motivated and detail-oriented Training and Operations Specialist to join our team. In this role, you will be responsible for the following:

• Training Development and Delivery: Design and develop comprehensive training modules tailored for dealership personnel. Plan and conduct engaging training sessions to enhance staff skills and knowledge.

• Standard Operating Procedures (SOPs): Create and maintain Standard Operating Procedures (SOPs) for dealership operations. Ensure that SOPs are effectively implemented and adhered to across all dealership activities.

• Quality Audits and Improvement: Conduct regular audits of dealership activities to assess quality and compliance. Develop and implement actionable improvement plans based on audit findings.

• Operational Support: Provide ongoing support to dealerships by delivering feedback reports, offering consultation, and providing technical guidance to optimize dealership operations.

Key Qualifications:

• Bachelor's degree in Management
• Proven experience in training development and delivery.
• Strong understanding of dealership operations and SOP creation.
• Excellent analytical skills with a keen eye for quality improvement.
• Effective communication and consultation skills.
• Ability to work independently and manage multiple priorities.

If you are passionate about driving excellence in dealership operations and have a strong training and process improvement background, we encourage you to apply for this dynamic opportunity.