Customer Claim Officer

Qualifications

• Bachelor's degree in industrial, Mechanical engineering or any related fields.
• At least 1-3 years in automotive quality control
• Good command of English (TOEIC score 650+)
• Can read and understand part drawing.
• Good command of Microsoft office tools especially Excel and PowerPoint program

Job Description

• Responsible to control and monitor on customer claim issues (claim quantity, analyze and investigate cause of problem).
• Handle customer complaints and communicate effectively to related departments and concern persons for containment, corrective.
• and preventive actions.
• Support the quality inspection to ensure that claim products comply with the relevant requirements.
• Summarize, report and lead the improvement of customer claim KPI.

Workplace:  Wellgrow Industrial Estate