Engineer-Customer Service

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Date: 20 Aug 2025

Location: IN

Company: Honda

JOB PROFILE

Job Title: Engineer (Service Publication)

Division: Service

Department: Customer Service

Location: Greater Noida (Head Office)

Job purpose: Coordination with Sv-PIC & PP svc. Pub. Deptt. for Content Development of Owner’s Manual, Shop Manual, Supplement Shop Manual, Quick Reference Guide etc. for Export & Domestic Markets, including Translation (if required). Outsourcing Translation & DTP as per need; Photo shoot & Web content Development; Monitor Drawing Change Notice to update Parts Master & Global Parts Catalogue with change implementation.

Minimum Qualification: Dip./Degree in Mech. / Auto. Engg. + DTP Tools Adobe Creative Cloud & Corel Draw

Preferred/Desired qualification: Same as above + MS-office 365 (Excel, Power point, Word & Outlook)

Overall experience: 5 years

Specific experience: Min. 2 years of handling Service Publications

KEY RESPONSIBILITIES

Functional

  • Develop content for Service Literatures (Owner’s Manual, Shop Manual, Supplements, Quick Reference Guide, Flipcharts, Drawings) as per product launch schedules.

  • Manage outsourced printing of Service Literatures, POP materials (banners, posters, leaflets, wall charts, labour schedules, signages), and service stationaries (forms, certificates, ID cards).

  • Create and update web content (incl. Hindi translation) and implement changes with PP Svc. Pub. Dept. for online Parts Catalogue.

  • Maintain content back-up, software license renewals, and conduct PDCA for planned and ad-hoc activities.

Customer

  • Support SEDBQ members in Minor/New Model launches and coordinate with Genpos for foreign language translation verification.

  • Assist Field Teams & Dealers with service stationaries and GPC (online portal) access.

  • Coordinate with PIC Spare Parts for Parts Master updates.

Financial

  • Plan budgeted expenses and justify Capex & Opex purchases to management/procurement.

  • Develop/coordinate with suppliers for cost-effective, timely procurement.

  • Ensure payment collection and remittance for online portal license fees.

  • Apply best industry practices with effective change management.

Competencies

Challenging Spirit (Individual Contributor)
Customer Orientation (Individual Contributor)
Inclusive and Fairness (Individual Contributor)
Teamwork (Individual Contributor)
Joy experiencing and sharing (Individual Contributor)
Social responsibility (Individual Contributor)
Open communication (Individual Contributor)
Global viewpoint mindset (Individual Contributor)